How to Start Service

Step 1.Gather Your Documents and Information

Make sure you have your personal information, such as your service address, driver's license and date to start utility service.

Step 2.Expedite Service

To expedite the start of the services, please attach the following documents to this form submission:

• Photo ID (required)
• Lease (required, if applicable)
• Proof of Ownership (required within 10 days of starting service, if applicable)
• Letter of Reference

If you are not able to provide proof of ownership during the form submission, you will need to provide it within 10 days of starting service.

• Applicants requesting utility service as an owner must provide proof of a settlement statement, deed, title or purchase agreement.
• Applicants requesting utility service as a tenant must provide proof of a lease or a written letter of authorization from the owner of the property if a lease is not available prior to the start of service.

Step 3.Fill Out this Online Form

Navigate to this online form, fill it out, and submit it. You will receive a copy of your submission via email with a Request ID number.

Start Service Form

Step 4.We Will Contact You with Next Steps to Start Service

We will contact you via email within 1-2 business days.

Step 5.Pay a Deposit

Most accounts require the payment of a deposit before service can start. Clearwater Utility Customer Service can waive deposits with a letter of reference from another utility company, which must show that the applicant has had good account experience during the most recent 12-month period, or the last 12-month period of service by the public utility, if occurring within the preceding 24 months. Requests beyond this period cannot be approved, according to the terms detailed in the city code of ordinances (Appendix A, Section XXIII, Subsection J). In order for a deposit to be waived, the account must also have had no returned checks, no disconnections, and no more than two late payments. The deposit can be paid after an account number and deposit quote are provided following the completion of the form in step 3.

Pay Deposit Online

Step 6.Pay Applicable Service Charges

These will be given to you by your customer care representative.

Step 7.Service Starts

Your utility service will begin on your start date after documentation has been provided, the deposit has been paid, and a confirmation of payment is provided to Utility Customer Service.

Step 8.Pay Your Bill When Received

Utility accounts are billed monthly for services already rendered. Utility bills are due upon receipt and become past due 21 days from the statement date. Accounts not paid by the past-due date will be billed a late charge of $3 or 2% of the past-due amount, whichever is greater, to a maximum of $250.

Step 1.Gather Your Documents

Make sure you have your personal information, such as your driver’s license, social security number, lease or proof of ownership, and a date to start utility service.

Step 2.Call Us

Call (727) 562-4600 to speak to a customer care representative.

Step 3.Tell Us the Service Address & Start Date

Let us know what address for which you are requesting service and what date you want that service to start.

Step 4.Pay a Deposit

Most accounts require the payment of a deposit before service can start. Clearwater Utility Customer Service can waive deposits with a letter of reference from another utility company, which must show that the applicant has had good account experience during the most recent 12-month period, or the last 12-month period of service by the public utility, if occurring within the preceding 24 months. Requests beyond this period cannot be approved, according to the terms details is city code of ordinances (Appendix A, Section XXIII, Subsection J). In order for a deposit to be waived, the account must also have had no returned checks, no disconnections, and no more than two late payments. The deposit can be paid after an account number and deposit quote are provided following the completion of the form in step 3.

Pay Deposit Online

Step 5.Pay Applicable Service Charges

These will be given to you by your customer care representative.

Step 6.Provide Proof of Residence or Ownership

• Applicants requesting utility service as an owner must provide proof of a settlement statement, deed, title or purchase agreement within 10 days of starting services
• Applicants requesting utility service as a tenant must provide a lease or a written letter of authorization from the owner of the property if a lease is not available prior to the start of service
• Proof of ownership and leases can be provided in the office or by emailing customerservice@myclearwater.com

Step 7.Service Starts

Your utility service will begin on your start date after documentation has been provided, the deposit has been paid, and a confirmation of payment is provided to Utility Customer Service.

Step 8.Pay Your Bill When Received

Utility accounts are billed monthly for services already rendered. Utility bills are due upon receipt and become past due 21 days from the statement date. Accounts not paid by the past-due date will be billed a late charge of $3 or 2 percent of the past-due amount, whichever is greater, to a maximum of $250.

Step 1.Gather Your Documents

Make sure you have your personal information, such as your driver’s license, social security number, lease or proof of ownership, and a date to start utility service.

Step 2.Stop By

Come to the Municipal Services Building, located at 100 S. Myrtle Ave., Clearwater, Fla. Our offices are located on the first floor, and a customer care representative will assist you with connecting to city utility service.

Step 3.Tell Us the Service Address & Start Date

Let us know what address for which you are requesting service and what date you want that service to start.

Step 4.Pay a Deposit

Most accounts require the payment of a deposit before service can start. Clearwater Utility Customer Service can waive deposits with a letter of reference from another utility company, which must show that the applicant has had good account experience during the most recent 12-month period, or the last 12-month period of service by the public utility, if occurring within the preceding 24 months. Requests beyond this period cannot be approved, according to the terms details is city code of ordinances (Appendix A, Section XXIII, Subsection J). In order for a deposit to be waived, the account must also have had no returned checks, no disconnections, and no more than two late payments. The deposit can be paid after an account number and deposit quote are provided following the completion of the form in step 3.

Step 5.Pay Applicable Service Charges

These will be given to you by your customer care representative.

Step 6.Provide Proof of Residence or Ownership

• Applicants requesting utility service as an owner must provide proof of a settlement statement, deed, title or purchase agreement within 10 days of starting services
• Applicants requesting utility service as a tenant must provide a lease or a written letter of authorization from the owner of the property if a lease is not available prior to the start of service.
• Proof of ownership and leases can be provided in the office or by emailing customerservice@myclearwater.com

Step 7.Service Starts

Your utility service will begin on your start date after documentation has been provided, the deposit has been paid, and a confirmation of payment is provided to Utility Customer Service.

Step 8.Pay Your Bill When Received

Utility accounts are billed monthly for services already rendered. Utility bills are due upon receipt and become past due 21 days from the statement date. Accounts not paid by the past-due date will be billed a late charge of $3 or 2 percent of the past-due amount, whichever is greater, to a maximum of $250.